Shipping policy

Shipping Policy

1. Shipping Provider Information

Company Name: CALZIFICIO DèPio DI CHIARUTTINI & C. SNC

Address: Via Tito Speri 29, 25082 Botticino Sera (BS), Italy

Phone: +39 0302691132

2. Shipping Destinations

We currently ship throughout Italy.

Shipping to other European Union countries and non-EU countries may also be available and, where applicable, will be indicated during the checkout process.

3. Order Processing Times

Orders are processed within 1–3 business days after payment confirmation.

Orders placed during weekends or public holidays will be processed starting from the next business day.

Processing times may vary during peak periods (such as Christmas holidays, seasonal sales, or the month of August). In such cases, a notice will be published on the website.

4. Estimated Delivery Times

Destination	Estimated Delivery Time
Italy	2–5 business days
European Union	4–8 business days
Non-EU Countries	7–15 business days

The delivery times indicated above are estimates only and do not constitute a contractual commitment.

Actual delivery times may vary depending on the destination, time of year, or circumstances beyond our control, including courier delays, adverse weather conditions, strikes, or customs procedures.

5. Shipping Costs

Shipping costs are calculated based on the destination and the weight of the order and are clearly displayed during checkout before the order is confirmed.

Any active promotions, such as free shipping above a minimum purchase amount, will be clearly indicated on the website.

6. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number that allows you to monitor the shipment on the courier's website.

If you do not receive the tracking email within 3 business days from your order confirmation, please contact us at:

depio@depio.it

7. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the courier may:

make an additional delivery attempt;
leave a notice with instructions for collection at an authorized pickup point.

Incorrect Shipping Address

If delivery fails due to an incorrect or incomplete shipping address provided by the customer, any additional costs arising from redirection or a new delivery attempt shall be borne by the customer.

Please carefully verify your shipping information before confirming your order.

8. Damaged Parcels

Upon delivery, we recommend checking the external condition of the package before signing for receipt.

If the package appears visibly damaged, we recommend that you:

accept the delivery with reservation, indicating "accepted with reservation due to damaged packaging" on the courier's delivery receipt; or
refuse the delivery.

In either case, please contact our customer service within 48 hours of delivery by emailing shop@depio.it, attaching photographs of both the package and the product.

Claims submitted after this period may not be eligible for a refund or replacement.